United Airlines is having an extremely bad week to say the least. Recently, a passenger, 69 year old doctor David Dao was removed from Flight 3411 with violence because his flight was overbooked.
United CEO Oscar Munoz’s apologized on how the situation went down. This incident was reported on every news outlet and the public reaction was really strong. According to NPR, United Airlines can no longer bump passengers that have already been seated. This is the update of its former policies for United employees.
A spokesperson from the airline explained that they want to “make sure crews traveling on our aircraft are booked at least 60 minutes prior to departure. This ensures situations like Flight 3411 never happen again.” With this new rule, if a United employee didn’t meet the 60 minute deadline, they would have to wait until the next flight instead kicking out a passenger.
The spokesperson added: “This is one of our initial steps in a review of our policies in order to deliver the best customer experience.” It was about time!